{"id":1490,"date":"2024-12-03T19:06:47","date_gmt":"2024-12-03T18:06:47","guid":{"rendered":"https:\/\/wayunki.com\/?page_id=1490"},"modified":"2026-01-27T15:17:24","modified_gmt":"2026-01-27T14:17:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/wayunki.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1490\" class=\"elementor elementor-1490\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21c07ba e-flex e-con-boxed e-con e-parent\" data-id=\"21c07ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b151dc7 e-con-full e-flex e-con e-child\" data-id=\"b151dc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92a6b40 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"92a6b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What you may be interested in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4eab2f elementor-widget__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-toggle\" data-id=\"a4eab2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to choose Wayunki?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1721\"><p>It depends on the tone and colour you like...<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How is the delivery done?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1722\"><p>Z\u00e1silkvnou or UPS.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the types of Wayunki?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1723\"><p>Either Nickel or Elox<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-023f404 elementor-widget__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"023f404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2351\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2351\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What tunings does Wayunki offer and how do I choose the right one? Will it match my other instruments?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2351\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2351\"><p>Wayunki is currently available in 7 tuning variations. <b>7 tuning variations<\/b>. You can listen to sound samples of all tunings directly on our website: <a href=\"https:\/\/wayunki.com\/en\/ladeni\/\">https:\/\/wayunki.com\/ladeni\/<\/a><\/p>\n<p>Each tuning is <strong>intuitively assigned to one of the four elements \u2013 Air, Water, Earth, Fire<\/strong>. Each element and each tuning carries a different atmosphere, character, and quality.<\/p>\n<p><strong>How to choose the right tuning:<\/strong><\/p>\n<ul>\n<li><strong>Intuitively<\/strong> \u2013 choose the tuning you like the most based on the sound samples.<\/li>\n<\/ul>\n<ul>\n<li><strong>According to the instruments you play<\/strong> \u2013 if you want to combine Wayunki with other instruments, it is important to know:\n<ul>\n<li>the key of your instrument,<\/li>\n<li>the reference frequency (A = 440 Hz or A = 432 Hz)<br><br><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>How to find out whether your instrument will match a specific Wayunki tuning:<br><\/strong>\n<ul>\n<li><strong>Using a tuner<\/strong> \u2013 you can easily check the key, individual notes, and reference frequency using a tuner (for example a mobile app). Then compare the detected tones with the tones of the individual Wayunki tunings.<\/li>\n<li><strong>Practically<\/strong> \u2013 you can play the sound sample of the tuning on our website and play your instrument along with it. By ear, you can determine whether the instruments sound in tune together.<br><br><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Choose according to the mood and atmosphere you want the instrument to carry:<\/strong>\n<ul>\n<li><strong>G major, A major<\/strong> \u2013 lightness of air, dreaming, surrender, calmness of mind, ascent, a feeling of flight (works better for the heart area and above).<\/li>\n<li><strong>A minor, F# minor<\/strong> \u2013 flow of water, immersion, depth, calming of emotions (works better for the lower energy centers).<\/li>\n<li><strong>A \/ D minor<\/strong> \u2013 presence, grounding, playfulness, lightness of being.<\/li>\n<li><strong>G \/ C minor<\/strong> \u2013 depth, mystery, passion, inner fire, dramatic quality.<\/li>\n<li><strong>G \/ C major<\/strong> \u2013 brightness, joy, encouragement, lightness, upward energy (works better from the throat upward).<\/li>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>For interesting harmonic combinations, tension, and dynamics, we recommend <b>playing multiple tunings together.<\/b>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2352\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2352\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the difference between 432 Hz and 440 Hz?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2352\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2352\"><p><strong>In short:<\/strong><\/p>\n<ul>\n<li><strong>A = 440 Hz<\/strong> is the globally agreed standard tuning of musical instruments today, so musicians around the world can play together. When you play the note A1 on such an instrument, it has a frequency of 440 Hz. All other tones are derived from this reference.<\/li>\n<li><strong>A = 432 Hz<\/strong> is a tuning that sounds slightly lower, but the intervals between tones remain in the same ratios, so the character of the tuning does not change. Some musicians prefer 432 Hz, which they perceive as \u201cmore natural\u201d or more harmonious with nature.<br><br><\/li>\n<\/ul>\n<p>Both variants sound very similar, but they cannot be combined well together \u2013 it will sound out of tune.<\/p>\n<p>Neither tuning is \u201cbetter\u201d than the other.\nIt is a matter of personal perception and point of view. Some people use 432 Hz, others 440 Hz.\nThere is a lot of constructive as well as misleading information on this topic online.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2353\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2353\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does the package include?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2353\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2353\"><p>Each Wayunki includes:<\/p><ul><li>the instrument itself,<\/li><li>a mallet.<\/li><\/ul><p><b><br \/>The protective bag and the ambient chime attachment are not included in the basic package<\/b>, but can be added during the order as optional accessories.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2354\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2354\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I pay? Do you accept PayPal?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2354\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2354\"><p>You can pay by:<\/p>\n<ul>\n<li>credit\/debit card via the e-shop,<\/li>\n<li>bank transfer.<br><br><\/li>\n<\/ul>\n<p><b>We use Wise for payments.<br><\/b><b><\/b><strong>PayPal is currently not available<\/strong> due to high fees.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2355\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2355\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which countries do you ship to and how much does shipping cost?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2355\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2355\"><p>We ship to <strong>almost all countries worldwide.<\/strong>.<\/p><p>The shipping cost is <strong>automatically displayed in the cart<\/strong> after entering the delivery address.<br \/>If the price does not appear, please contact us at <strong>info@wayunki.com<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2356\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2356\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does delivery take and how can I track my shipment?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2356\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2356\"><p>Orders are usually dispatched within <b>2\u20134 business days<\/b> after payment is received. Once shipped, you will receive <b>a tracking number<\/b>.<\/p>\n<p>Estimated delivery times:<\/p>\n<ul>\n<li><strong>Europe:<\/strong> 2\u20135 days<\/li>\n<li><strong>USA \/ Canada:<\/strong> 3\u20137 days<\/li>\n<li><strong>Asia \/ Australia<\/strong> 5\u201310 days<\/li>\n<li><strong>Other countries:<\/strong> 7\u201314 days<br><br><\/li>\n<\/ul>\n<p>Delivery times always depend on the carrier and local conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2357\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2357\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I have to pay customs duties or VAT? Is the price final?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2357\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2357\"><p><strong>European Union (EU)<\/strong><\/p>\n<ul>\n<li>Private individuals: VAT is included in the price (OSS).<\/li>\n<li>Businesses with a valid EU VAT number: invoiced <b>without VAT (0%)<\/b> under the <b>reverse charge mechanism<\/b>.<\/li>\n<\/ul>\n<p><strong><br>Outside the EU<\/strong><\/p>\n<p>The price in the e-shop <b>does not include import VAT, customs duties, or administrative fees<\/b>.<\/p>\n<p><strong>These fees:<\/strong><\/p>\n<ul>\n<li>are determined by the legislation of the destination country,<\/li>\n<li>are calculated and collected by the local customs authority or carrier,<\/li>\n<li>are paid <b>by the recipient of the shipment.<\/b>.<br><br><\/li>\n<\/ul>\n<p>Unfortunately <b>we cannot determine or influence these fees in advance.<\/b>.<\/p>\n<p>We understand this can be surprising, but it is a standard procedure for international shipments.<\/p>\n<p>If you are unsure, we recommend checking import conditions with your local customs office.<\/p>\n<p>Wayunki falls under <b>HS code 9206.00.80 (musical instruments)<\/b>, which in the USA and some other countries is often <b>exempt from customs duty<\/b>However, we cannot guarantee how customs authorities in your country will proceed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2358\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2358\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if the shipment gets stuck at customs?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2358\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2358\"><p>We always include complete documentation with shipments.<\/p>\n<p>If a shipment is held at customs, it is usually due to:<\/p>\n<ul>\n<li>a request for payment of import fees, or<\/li>\n<li>a request for additional information.<br><br><\/li>\n<\/ul>\n<p>Customs authorities always contact <b>the recipient directly<\/b>.<br>If you need our assistance, please contact us at <a href=\"mailto:info@wayunki.com\">info@wayunki.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2359\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2359\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is it possible to try Wayunki in person in Prague?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2359\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2359\"><p>Selected Wayunki tunings can be tried in Prague at the shop:<\/p><p><strong>Sv\u011btlo Vesm\u00edru<br \/><\/strong>N\u00e1dra\u017en\u00ed 890\/50<br \/>Prague 5, Czech Republic<\/p><p>Only variants currently in stock at the shop are available for purchase.<br \/>Personal pickup of e-shop orders is currently not available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-23510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-23510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you offer wholesale cooperation?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-23510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-23510\"><p>Yes. For wholesale conditions, please contact us at:<br \/><a href=\"mailto:wholesale@wayunki.com\">wholesale@wayunki.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-23511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-23511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if the payment fails or the e-shop does not accept my address?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-23511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-23511\"><ul>\n<li>If the payment fails, try a different card or ask us for a payment link.<br><br><\/li>\n<li>If you do not include a reference number, we will manually identify the payment.<br><br><\/li>\n<li>If the e-shop does not accept your address, try adjusting the format or contact us \u2014 we will be happy to create the order for you manually.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Co v\u00e1s m\u016f\u017ee zaj\u00edmat Jak si vybrat Wayunki? Z\u00e1le\u017e\u00ed na t\u00f3nu a barv\u011b kter\u00e1 se v\u00e1m l\u00edb\u00ed&#8230; Jak prob\u00edh\u00e1 doru\u010den\u00ed? Z\u00e1silkvnou nebo UPS.\u00a0 Jak\u00e9 jsou typy Wayunki? Bu\u010f z Niklu nebo Eloxu Jak\u00e9 lad\u011bn\u00ed nab\u00edz\u00ed Wayunki a jak si vybrat to spr\u00e1vn\u00e9, bude mi ladit s m\u00fdmi n\u00e1stroji? Wayunki je aktu\u00e1ln\u011b k dispozici v 7 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1490","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/pages\/1490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/comments?post=1490"}],"version-history":[{"count":43,"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/pages\/1490\/revisions"}],"predecessor-version":[{"id":4410,"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/pages\/1490\/revisions\/4410"}],"wp:attachment":[{"href":"https:\/\/wayunki.com\/en\/wp-json\/wp\/v2\/media?parent=1490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}